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Publications |
1. Journal Articles
Jang, Heehyoung, Olfman, Lorne, Ko, Ilsang, Koh, Joon,
& Kim, Kyungtae (2008). The influence of
online brand community characteristics on community commitment and brand
loyalty. International Journal of Electronic
Commerce, 12, 3, 57-80.
Charoen, Danuvasin, Raman, Murali, & Olfman, Lorne (2007). Improving end user behaviour in password utilization: An action research perspective. Systemic Practice and Action Research, online October 2007.
Zhang, Xuesong, Olfman, Lorne, & Ractham, Peter (2007). Designing ePortfolio 2.0: Integrating and coordinating Web 2.0 services into ePortfolio systems for enhancing users’ learning. Journal of Information Systems Education, 18, 2, 203-214.
Quiñonez, Ruben, Ryan, Terry, & Olfman, Lorne (2007). Designing CBT systems with errors in mind: Avoidance, seeding, and tolerance. Journal of Information Technology Education, 6, 65-80.
Chen, Charlie C., Ryan, Terry, & Olfman, Lorne (2006). Online behavior modeling: An effective and affordable software training method. International Journal of Web-Based Learning and Teaching Technologies, 1, 4, 36-53.
Yang, Samuel C., & Olfman, Lorne (2006). The effects of international telecommunication investment: Wireline and wireless technologies, 1993-1998. Telecommunications Policy, 30, 5 & 6, 278-296.
Ryan, Terry, Field, Richard H.G., & Olfman, Lorne (2006). Discontinuous change In university web sites: The relative importance of reasons for change. Journal of Information, Information Technology, and Organizations, forthcoming.
Raman, Murali, Ryan, Terry, & Olfman, Lorne (2006). Knowledge management systems for emergency preparedness: The Claremont University Consortium experience. International Journal of Knowledge Management, forthcoming.
Raman, Murali, Ryan, Terry, & Olfman, Lorne (2005). Designing knowledge management systems for teaching and learning with wiki technology. Journal of Information Systems Education, 16, 3, 311-320.
Al-Busaidi, Kamla, and Olfman, Lorne (2005). An investigation of the determinants of knowledge management systems success in Omani organizations. Journal of Global Information Technology Management, 8, 3, 6-27.
Liu, Shih-Chen, Olfman, Lorne, and Ryan, Terry (2004). Knowledge management success: Empirical investigation of a theoretical model. International Journal of Knowledge Management, 1, 2, 68-87.
Jennex, Murray, & Olfman, Lorne (2005). Assessing knowledge management success. International Journal of Knowledge Management, 1, 2, 33-49.
Chen, Charlie C., Olfman, Lorne, & Harris, Al (2004).
Differential impacts of social presence on a behavior modeling approach. International
Journal of Technology and Human Interaction, 1, 2, 64-83.
Ryan, Terry, Field, Richard,
H.G., & Olfman, Lorne. (2003). The
evolution of
Olfman, Lorne (2001). We are doing relevant IS research: It's the truth. Communications of the AIS, 6 (Article 19). Online journal: http://cais.isworld.org. (invited).
Shayo, Conrad, & Olfman, Lorne (1999). The role of training in preparing end users to learn related software. Journal of End-User Computing, 12, 1, 3-13.
Shayo,
Sein, Maung K., Bostrom, Robert P., & Olfman, Lorne (1999). Rethinking end-user training strategy: Applying a hierarchical knowledge-level model. Journal of End User Computing, 11, 1, 32-39.
Olfman, Lorne (1999). Introduction to the special issue on organizational memory systems. Journal of Organizational Computing and Electronic Commerce, 9, 2&3, 101-103.
Curl, Steven, Olfman, Lorne, & Satzinger, John (1998). An investigation of the roles of individual differences and user interface on database usability. Data Base, 29, 1, 50-65.
Satzinger, John, & Olfman, Lorne (1998). User interface consistency across end-user applications: The effects on mental models. Journal of Management Information Systems, 14, 4, 167-193.
Mandviwalla, Munir, Gray, Paul, & Olfman, Lorne (1997). The meta environment: A new group support system structure. Journal of Organizational Computing and Electronic Commerce, 7, 1, 35-55.
Park, Hung, Gray, Paul, & Olfman, Lorne (1996). International negotiation support systems. Journal of International Information Management, 5, 2, 23-27.
Compeau, Deborah, Olfman, Lorne, Sein, Maung, & Webster, Jane (1995). End-user training and learning. Communications of the ACM, 38, 7, 24-26.
Satzinger, John, & Olfman, Lorne (1995). Computer support for group work: Perceptions of the usefulness of support scenarios and specific tools. Journal of Management Information Systems, 11, 4, 115-148.
Olfman, Lorne, & Mandviwalla, Munir. (1994). An experimental analysis of
end-user software training manuals. Information Systems Journal, 5,
1, 19-36.
Mandviwalla, Munir, & Olfman,
Lorne (1994). What do groups need? A proposed set of generic groupware
requirements. ACM Transactions on
Computer-Human Interaction, 1, 3, 245-268.
Olfman, Lorne, & Mandviwalla, Munir
(1994). Conceptual versus procedural software training for graphical user
interfaces: A longitudinal field experiment. MIS Quarterly, 18, 4, 405-426.
Bostrom, Robert P., Olfman, Lorne, & Sein, Maung K. (1993). Learning styles and end-user training: A first step. MIS Quarterly, 17, 1, 118-120.
Sein, Maung K., Olfman, Lorne, Bostrom, Robert P., & Davis, Sidney A. (1993). The importance of visualization ability in predicting learning success. International Journal of Man-Machine Studies, 39, 4, 599-620.
Olfman, Lorne, & Bostrom, Robert P. (1992). Innovative teaching materials and methods for systems analysis and design. Data Base, 23, 2, 7-12.
Olfman Lorne, & Bostrom, Robert P. (1991). End-user software training: An experimental comparison of methods to enhance motivation. Journal of Information Systems, 1, 249-266.
Bostrom, Robert P., Olfman, Lorne, & Sein, Maung K. (1990). The importance of learning style in end-user training. MIS Quarterly, 14, 1, 101-119.
Gray, Paul, & Olfman, Lorne (1989). The user interface in group decision support systems. Decision Support Systems [Special Issue on Group Decision Support Systems], 5, 2, 119-137.
Olfman, Lorne, & Bostrom, Robert P. (1988). Recommendations for designing end-user software training. Office Knowledge Engineering [Special Issue on End-User Computing], 2 (1 & 2), 26-39.
Sein, Maung K., Olfman, Lorne, & Bostrom, Robert P. (1987). Training end users to compute: Cognitive, motivational and social issues. INFOR, 25, 3 [Special Issue on End-User Computing], 236-255. (Reprinted in R. Ryan Nelson (ed.), End-user computing: Concepts, issues and applications, New York, John Wiley & Sons, 1988, 137-156.)
Olfman, Lorne (1984). Research issues in systems development prototyping. Computer Personnel, 9, 4, 6-16.
2. Chapters in Books and Monographs
Gray,
Paul, & Olfman, Lorne (2009). Careers in
and education for information system work. In Bates, M. J. (Ed.), Encyclopedia of Library and Information
Sciences, forthcoming.
Raman,
Murali, Ryan, Terry, Olfman, Lorne, & Jennex,
Chen,
Charlie, C., Harris, Albert L., & Olfman, Lorne (2007). Impacts of behavior
modeling in online ayschronous learning environments.
In Stahl, B. C. (Ed.), Issues and Trends in Technology and
Human Interaction (Ch. VI, pp. 128-151).
Olfman,
Lorne, Bostrom, Robert P., &
Sein, Maung K. (2005). Developing training strategies with an HCI perspective. In
Galletta, D. & Zhang P. (Eds.), Human-Computer Interaction in Management
Information Systems, (Vol. II, Ch. 10, forthcoming). M. E. Sharpe, Inc.
Shayo,
Shayo,
Shayo,
Jennex, Murray, & Olfman, Lorne (2002).
Organizational memory. In Holsapple, C. W. (Ed.), International handbook on
knowledge management 1: Knowledge matters (Chapter 11, pp. 207-234).
Igbaria, Magid, Shayo,
Olfman,
Lorne, & Pitsatorn, Proadpran
(2000). End-user training research: Status and models for the future. In
Zmud, B. (Ed.), Framing the domains of it management: projecting the future
through the past (pp. 129-146).
Igbaria, Magid,
Shayo,
Olfman, Lorne, & Sein, Maung K. (1997). Ten lessons for end-user trainers. Information
Systems Management Series (94-00-07),
Curl, Steven, Olfman, Lorne,
& Satzinger, John (1995). Leveraging the
graphical user interface: Improving the effectiveness of database queries. In
Amoroso, D. (Ed.), PRIISM '95 Conference.
Gray, Paul, Mandviwalla, Munir, Olfman,
Lorne, & Satzinger, John (1993). The user
interface in group support systems. In Jessup, L. M., & Valacich,
J. S. (Eds.), Group support systems: New perspectives (pp.192-213).
Gray, Paul,
Alter, Steven, DeSanctis, Gerardine,
Dickson, Gary W., Johansen, Robert, Kraemer, Kenneth, Olfman, Lorne, & Vogel, Douglas R. (1992). Group decision
support systems. In Stohr, E. A., & Konsynski, B.
R. (Eds.), Information systems and decision processes (pp. 75-135).
Olfman, Lorne, Bostrom, Robert P., &
Sein, Maung K. (1991). The effects of training on motivation to use and
self-reported use of an electronic mail system. In Jane M. Carey (Ed.), Human
factors in information systems: An organizational perspective (pp.
309-320).
Sein, Maung K., Olfman, Lorne, & Bostrom, Robert P.
(1989). Training end users to compute: Cognitive, motivational and social
issues. In R. Ryan Nelson (Ed.), End-user
computing: Concepts, issues and applications (pp. 137-156).
Gray, Paul, Olfman, Lorne,
& Park, Hung (1988). The interface problem in international group DSS. In
Joey F. George, & Jay F. Nunamaker, Jr. (Eds.), Group
decision support systems in
Bostrom, Robert P., Olfman,
Lorne, & Sein, Maung K. (1988). End-user computing: A research
framework for investigating the training/learning process. In Jane M. Carey
(Ed.), Human factors in management information systems (pp. 221-250).
3. Refereed Conference Proceedings
Charoen, Danuvasin, Olfman, Lorne, & Ryan, Terry (2007). Winning
the IT security battle with guerilla tactics. Proceedings
of the
Ko, Ilsang, Olfman, Lorne,
& Choi, Sujung (2007). The Impacts of Electronic Collaboration and Information
Exploitation Capability on Firm Performance. In
Proceedings of the 13th
Al-Busaidi, Kamla, Olfman, Lorne,
Ryan, Terry, & Leroy, Gondy (2007). Revealing the antecedents and benefits of KMS
use: An exploratory study in a petroleum company in
Davidson, Marlene, & Olfman, Lorne (2006). Interorganizational learning through information technology use in partner networks. In Proceedings of the First Midwest United States Association for Information Systems, forthcoming.
Gómez Reynoso,
Juan Manuel, Olfman, Lorne, Ryan, Terry, &
Horan, Tom (2006). An information systems design theory for an expert
system for training. In Chatterjee, S. (Ed.), Proceedings of the First International Conference on Design
Science Research in Information Systems and Technology, CD-ROM.
Raman,
Murali, Ryan, Terry, and Olfman, Lorne (2006). Knowledge management system for
emergency preparedness: An action research study. In
Proceedings of the Thirty-Ninth Annual
Jung, Wonjin, Olfman, Lorne, Park, Yong-Tae, & Ryan, Terry (2005). An empirical study of the effects of contextual data quality and task complexity on decision performance. In Proceedings of the 2005 IEEE International Conference on Information Reuse and Integration (IEEE-IRI2005) Knowledge Acquisition and Management, forthcoming.
Jung, Wonjin, Olfman,
Lorne, Ryan, Terry, & Park, Yong-Tae (2005). Information
visualization and decision support. In Proceedings of the 11th
Daylami, Nozar, Ryan, Terry, Olfman, Lorne,
& Shayo,
Gomez Reynoso, Juan Manuel, & Olfman, Lorne (2005). An end-user training software tool for statistical process control: An information systems design theory. In Proceedings of IRMA, CD-ROM.
Jennex, Murray, & Olfman, Lorne
(2004). In Proceedings of the Thirty-Seventh Annual
Liu, Shih-Chen, Olfman, Lorne, & Ryan,
Terry (2004). KMS-enabled individual learning in the
workplace. In Proceedings of the
Davidson, Marlene & Olfman, Lorne
(2004). The impact of information and communication technology use on interorganizational learning in an IT outsourcing collaboration.
In Proceedings of the Thirty-Seventh Annual Hawaii International
Conference on System Sciences.
Chen, Charlie, Ryan, Terry, & Olfman,
Lorne (2004). An online asynchronous software training strategy to
improve knowledge absorption capability and end-user satisfaction. In
Proceedings of the Thirty-Seventh Annual
Jennex, Murray & Olfman, Lorne (2003). A knowledge
management success model: An extension of DeLone and
McLean’s IS success model. Proceedings of the 9th
Ryan, Terry, Field, Richard G.H., & Olfman, Lorne
(2003). Why do universities make discontinuous changes to their web sites?
Examining the relative importance of four reasons for change. Proceedings of
the 9th
Olfman, Lorne,
Bostrom, Robert P., & Sein, Maung K. (2003). A best-practice based model
for information technology learning strategy formulation. In Eileen Trauth (Ed.), Proceedings of the 2003 ACM SIGMIS CPR
Conference (p. 75-86).
Coulson, Tony, Shayo,
Jennex, Murray
E., Olfman, Lorne, & Addo, Theophilus, B. A. (2003). The need for an organizational
knowledge management strategy. In Proceedings of the Thirty-Sixth Annual
Ryan, Terry,
Field, Richard, H. G., & Olfman, Lorne (2002). Homepage genre
dimensionality. In Proceedings of the 8th
Jennex, Murray
E., & Olfman, Lorne (2002). Organizational memory/knowledge effects
on productivity, a longitudinal study. In Proceedings of the Thirty-Fifth
Annual
Sein, Maung K., Bostrom, Robert P, & Olfman, Lorne
(2002). Mutual learning and informing between academia and practice in ISD: A
Learning Theory perspective. In G. Harindranath, et
al. (Eds.), New Perspectives on Information Systems Development: Theory,
Methods and Practice [Proceedings of the ISD ‘2001 Conference] (Chapter
47).
Edberg, Dana,
& Olfman, Lorne (2001). Organizational learning through the process
of enhancing information systems. In Proceedings of the Thirty-Fourth Annual
Edberg, Dana, & Olfman, Lorne (2001). Making changes to
software may help an organization learn: Applying organizational learning to
software enhancement. In Maung K. Sein et al. (Eds.), Contemporary Trends in
Systems Development [Proceedings of the ISD ‘2000 Conference] (pp. 381-395,
Jennex, Murray,
& Olfman, Lorne (2001). Development recommendations for knowledge
management/organizational memory systems. In Maung K. Sein et al. (Eds.), Contemporary
Trends in Systems Development [Proceedings of the ISD ‘2000 Conference]
(pp. 209-222,
Igbaria, Magid, Shayo,
Sein, Maung K.,
Bostrom, Robert P., & Olfman, Lorne
(1998). Reconceptualizing IT training for the
workforce of the future. In Ritu Agarwal
(Ed.), Proceedings of the 1998 ACM SIGCPR Conference (pp. 233-241).
Shayo,
Jennex, Murray, Olfman, Lorne, Panthawi,
Pituma, & Park, Yong-Tae (1998). An
organizational memory information systems success model: An extension of DeLone and
Jennex, Murray,
& Olfman, Lorne (1997). Training
and intranet recommendations from a case study of organizational memory. In J.
N. D. Gupta (Ed.), Proceedings of the
Jennex, Murray,
& Olfman, Lorne (1997). The
impact of organizational memory information systems on organizational learning.
In J. N. D. Gupta (Ed.), Proceedings of the
Lee, Myungsub, & Olfman,
Lorne (1997). Organizational outweigh technical factors for achieving group
support systems success. In Guy G. Gable, & Ron A. G. Weber (Eds.), PACIS’97:
Proceedings of the 3rd Pacific Asia Conference on Information Systems (pp.
221-229),
Olfman, Lorne, & Shayo,
Shayo,
Shayo,
Shayo,
Gray, Paul, & Olfman,
Lorne (1993). The PhD program in the management of information systems at
Hurt, Robert L.,
& Olfman, Lorne (1992). The
effects of computer-assisted instruction on anxiety in first-year undergraduate
accounting students. Proceedings of the Delta Pi Epsilon 1992 National
Research Conference.
Satzinger, John, & Olfman,
Lorne (1992). A research program to assess user perceptions of group work
support. In P. Bauersfeld, J. Bennett, & G. Lynch
(Eds.), ACM Conference on Human Factors in Computing Systems (pp.
99-106).
Mandviwalla,
Munir, Gray, Paul, Olfman, Lorne,
& Satzinger, John (1991). The Claremont GDSS
support environment. In J. F. Nunamaker, Jr. (Ed.), Proceedings
of the Twenty-Fourth annual
Olfman, Lorne, & Mandviwalla, Munir (1990). An
experimental comparison of end-user software training manuals. In K. M. Kaiser & H. J. Oppelland (Eds.), Proceedings of the IFIP WG 8.2 Working
Conference on Desktop Information Technology and Organizational Worklife in the 1990's (pp. 227-236). Elsevier Science
Publishers B. V. (North-Holland),
Olfman, Lorne, Sein, Maung K., &
Bostrom, Robert P. (1989). EUC training: Comparison of methods and the role of
individual differences. In Ralph H. Sprague, Jr. (Ed.), Proceedings of the
Twenty-Second annual
Bostrom, Robert P., Olfman,
Lorne, & Sein, Maung K. (1988). The importance of individual
differences in end-user training: The case for learning style. In Elias M. Awad (Ed.), Proceedings of the 1988 ACM SIGCPR
Conference on the Management of Information Systems Personnel (pp.
133-141).
Olfman, Lorne, & Bostrom, Robert P.
(1988). The influence of training on use of end-user software. In Robert B.
Allen (Ed.), Conference on Office Information Systems, (pp. 110-117).
Sein, Maung K.,
Bostrom, Robert P., & Olfman, Lorne
(1987). Conceptual models in training novice users. In H.-J. Bullinger, & B. Shackel
(Eds.), Human-Computer Interaction -- INTERACT '87 (pp. 861-867).
Elsevier Science Publishers B. V. and International Federation of Information
Processing (IFIP),
Olfman, Lorne, Sein,
Maung K., & Bostrom, Robert P. (1986). Training for end user computing: Are
basic abilities enough for learning? In Paul S. Licker (Ed.), Proceedings of the Twenty-Second annual
Computer Personnel Research Conference (pp. 1-11).
4. Other Publications
Sein, Maung K. Bostrom, Robert P., & Olfman, Lorne (2004). Academia and practice: Learning to mutually inform (extended abstract). Proceedings of 7th International Conference on Computer and Information Technology (ICCIT2004).
Olfman, Lorne, Bostrom, Robert P., & Sein, Maung K. (2001). Training with a business focus: A best practice. In Proceedings of the BITWORLD 2001 Conference, CD-ROM.
Mandviwalla, Munir, & Olfman, Lorne (1994). Groupware design considerations. In Proceedings of Groupware ‘94,
Trade Press
Olfman, Lorne (1990). Using computers to support meetings.
Olfman,
Lorne, & Bostrom, Robert P. (1989). The
influence of training on use of end-user software. In Datapro Report #E60-600-051, McGraw-Hill,
Incorporated,
Working Papers
Ryan, Terry, Olfman, Lorne, Pearce, Craig, Lai, Charles, Sargent, Al, Riggio, Ron, & Maclean, Bob (2005). A program of research to create and refine an intelligent online discussion board.
Olfman, Lorne, Raman, Murali, & Stager, John (2005). An analysis of the use of “TikiWiki” in graduate information systems classes.
Behlendorf, Robert, & Olfman, Lorne
(1992). USCORP Melton aero-electronics division: The SFCCR (Shop Floor
Control/Cost Reporting) System.
Satzinger, John,
Olfman, Lorne, & Mandviwalla,
Munir (1990). Interface consistency for multiple application group
support systems.
Jenkins, A. Milton, & Olfman, Lorne (1984). An annotated
bibliography of prototyping.
A number of journal articles, conference proceedings, and book chapters listed above have been issued (in earlier form) as Working Papers by The Claremont Graduate School/University, Indiana University, The University of Georgia, and Florida International University.
Miscellaneous
Jennex, Murray E., Croasdell, David, Olfman, Lorne, &
Morrison, Joline (2005). Knowledge Management,
Organizational Memory, & Organizational Learning at the
Olfman, Lorne (2002-3). Magid Igbaria (1958-2002): Remembering a scholar. Journal of
Management Information Systems, 19, 3, 7-9.
Olfman, Lorne (1999). The case of/for the missing user:
Letters from Jim Sutter and from Lorne Olfman. Communications
of the AIS, 2 (Letter 1). Online journal: http://cais.isworld.org.
Olfman, Lorne (1987). A Comparison of Applications-Based and Construct-Based Training
Methods for DSS Generator Software. Unpublished
Doctoral Dissertation,
Olfman, Lorne, & Sein, Maung K. (1986). A User Guide to IFPS on the PR1ME,
Olfman, Lorne (1980). A Theory and Application of Airport Pricing. Unpublished
Master's Thesis, The